Checkout Errors

Posted by The Art Supplies IT Team on Sunday, March 7, 2010 · Leave a Comment 

innards
Creative Commons License photo credit: ginnerobot

Dear All,

We’re having some technical problems with the site at the moment. Specifically with the checkout and payment process. The errors being experienced usually follow the pattern below:

> Successful population of the Shopping Cart with items

> On the ‘Verify your Order‘ page ‘Billing/Contact‘ details and ‘Shipping details‘ are successfully populated in the text fields

> When the ‘Make Purchase‘ button at the bottom of the page is clicked, instead of taking you to the payment screen, the page simply refreshes

We are aware of this issue and working on a fix. There appears to be a bug in the latest version of the e-commerce plugin we use on the site. This is free and open-source software, and this issue is being experienced by other online shops who use this e-commerce solution. Rest assured we are working around the clock to resolve the issue and will post an update as soon as we’ve fixed the problem.

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