ArtSuppliesIT.co.uk

UPDATE: Checkout issues resolved

The Art Supplies IT Team — Sun, 07 Mar 2010 11:53:58 +0000

Dear All,

We reported earlier that users had been experiencing problems with the Checkout / Payment process, specifically that the checkout page had simply been refreshing instead of taking shoppers to the PayPal payment ‘gateway’ (more detail can be found here).

This issue is now resolved. It was caused by an update in the e-commerce system we use which reconfigured shipping options in the back-end of our shop. In the long-term this should mean that we are able to offer orders on an international basis, dynamically calculating shipping prices for different countries, and automatically offering discounts for bulk orders. We apologise for any inconvenience caused.

At present we only ship to the UK, for international enquiries and other support issues please email help@artsuppliesit.co.uk

Many thanks for your patience,

The Art Supplies IT Team.

Checkout Errors

The Art Supplies IT Team — Sun, 07 Mar 2010 11:13:08 +0000

photo credit: ginnerobot

Dear All,

We’re having some technical problems with the site at the moment. Specifically with the checkout and payment process. The errors being experienced usually follow the pattern below:

> Successful population of the Shopping Cart with items

> On the ‘Verify your Order‘ page ‘Billing/Contact‘ details and ‘Shipping details‘ are successfully populated in the text fields

> When the ‘Make Purchase‘ button at the bottom of the page is clicked, instead of taking you to the payment screen, the page simply refreshes

We are aware of this issue and working on a fix. There appears to be a bug in the latest version of the e-commerce plugin we use on the site. This is free and open-source software, and this issue is being experienced by other online shops who use this e-commerce solution. Rest assured we are working around the clock to resolve the issue and will post an update as soon as we’ve fixed the problem.

US snow delays shipping

The Art Supplies IT Team — Fri, 19 Feb 2010 13:01:52 +0000

Due to recent snow storms on the Eastern seaboard of the US we currently have several items out of stock. Please bear with us if you place an order for an item that we don’t have, it’s more than likely piled up in a container in New York harbour waiting to cross the Atlantic.

photo credit: Tobias Mandt

In future we hope to dynamically update stock levels on a regular basis so that it won’t be possible to order an item we don’t have. For now please bear with us, we’re offering prompt refunds through PayPal to anybody whose order we are unable to fulfill. This is the coldest winter for many part of Europe and the US in 40 years - why not go out and enjoy the cold weather whilst you wait for you art supplies to arrive?