Shipments stuck in US snow

Getting Bob Ross art supplies to you in the UK depends upon a large and complex supply chain, much of it based in the US. As a result, when a storm one-third the size of the USA rolls in, dumping 2-ft of snow on Chicago and bringing much of the country to a halt, it has an impact on our ability to deliver authentic Bob Ross paintbrushes and palettes to you.

First things first: most of the range is in stock, sitting in a warehouse in North London. Unfortunately a few products aren’t available. Some of our orders from the US are delayed, some orders we’ve already placed are not being fulfilled. For items that are not in stock it may be a few weeks before the next shipment of containers make it to New York and then across the Atlantic.

In the event that we are unable to fulfill a complete order for which payment has been received, we’ll let you know immediately. You can then choose to receive a full refund and all of the goods at a later date, or get what’s in stock now, with the rest to follow.

We’re sorry for any inconvenience this causes and hope you can bear with us whilst the factories in the US, in some cases quite literally, dig themselves out and work through the backlog.

As always, you can get hold of us via help@artsuppliesit.co.uk